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Shipping

What is your shipping policy?

In-stock orders ship within 24 business hours, during business days, Monday through Friday.  We do not process orders over the weekend. Orders placed Friday after 12 pm PST will ship out on the next business day (Monday). Orders placed on holidays wi

Entered The Wrong Address On Order!

Please email [email protected] with “URGENT ADDRESS CHANGE + YOUR ORDER ID" as the subject line as soon as you have noticed the error. If your order has not yet been shipped, we will make the correction to your address for you. If the order has sh

Does SpiritHoods ship internationally?

SpiritHoods offer international Shipping to the Following Countries:Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, China, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong-Kong SAR China, Hungary, Ic

CUSTOMS FEES & VAT TAXES

Right now we are only pre-charging Customs Fees & VAT Taxes for United Kingdom and Canada. All international orders are subject to be charged an additional VAT or Customs Tax, these fees and taxes vary by country. SpiritHoods has no way of knowing wh

Lost Package

We hate when that happens! :(. Please email [email protected] with "LOST PACKAGE" and your ORDER ID in the subject line, and we will get a replacement prowlin' home to you ASAP with signature delivery to ensure the replacement makes it into your p

Refused Shipments

If you decide to refuse any shipments from SpiritHoods.com, you are responsible for the original shipping charges to you , any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the

Shipping Confirmation Emails and SMS’s

When your item has been shipped depending on what you signed up for you will either get an email or sms confirming your shipment and provide you with tracking information. You can also sign into your SpiritHoods account, click on "My Account" in the

For International Territories how much will my Customs be?

We pre-charge customs and shipping at checkout for Canada, Mexico, and the United Kingdom. All other countries will only be charged shipping at check out, and all customs and duties will be owed at the time of delivery to the destination country.All

What happens if my Internationally Shipped package goes missing?

Risk of loss and title for merchandise shipped internationally will pass to you upon our delivery to the carrier. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for

What information will be shared on my International Order?

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international Customers and Customers shipping products internationally to be aware that cross-border shipments ar

What happens if I refuse a Spirithoods package on an International Order?

If you decide to refuse any shipments from SpiritHoods.com, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the c

How do I check the status of my new order? Has my package been shipped yet?

All of our customers receive confirmation emails after they've placed an order in our system. Depending on when your order was placed you'll also receive another confirm email with tracking numbers once your package has shipped. Orders placed on Frid

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