Warehouse Hours: 8 am - 4:30 pm. Shipping Days: Monday - Friday. Shipping Cut Off: 12 pm PST. Holiday Processing Window:  November - January it can take 2-6 business days to process your order upon order placement. Express Orders: All Express Orders

Warehouse Hours: 8 am - 4:30 pm&#xA0;Shipping Days: Monday - FridayShipping Cut Off: 12 pm PSTHoliday Processing Window:&#xA0; November - January it can take 2-6 business days to process your order upon order placement.Express Orders: All Express Orders are prioritized in the shipping queue but can still take 1-2 business days to ship.&#xA0;When It Ships How Long Til It Arrives? Ground:&#xA0;Anywhere from 1-5 business days domestically. We ship from Los Angeles, California.International Transit Time Upon Shipping: 2-8 business days; there can be an extra 2-3 days added to customs processing from November-JanuaryUPS Surepost:&#xA0;can take 10-25 business days (this is only used for PO boxes, Military, or upon request)How Long do I have to Return?&#xA0;If you order from October 15 - Dec 15th, you have until January 15th to initiate an Exchange or Return with us. :)

Holiday Processing Times

SpiritHoods

Holiday Delivery Times & Returns

Coat Sizing

Hoods, Shawls and Kid SpiritHoods Products

What Is The Age Range Of Your Products?

Adult Original Hood & Shawl Design

SpiritHoods Kids Hoods

How does original SpiritHood hat designs with scarfs and paws fit?

Are SpiritHoods Products Unisex?

Sizing

What is your shipping policy?

Entered The Wrong Address On Order!

Does SpiritHoods ship internationally?

CUSTOMS FEES & VAT TAXES

Lost Package

Refused Shipments

Shipping Confirmation Emails and SMS’s

For International Territories how much will my Customs be?

What happens if my Internationally Shipped package goes missing?

What information will be shared on my International Order?

What happens if I refuse a Spirithoods package on an International Order?

How do I check the status of my new order? Has my package been shipped yet?

Shipping

Issue redeeming points at checkout

HOW DO I SIGN FOR ANIMAL REWARDs CLUB and start earning points?

HOW DOES THE REWARDS PROGRAM WORK?

Rewards Program

Spot Cleaning Faux Fur

Washing Faux Fur

Step by step on how to clean your SpiritHoods Faux Fur Products:

Washing SpiritHoods Products

Are SpiritHoods made with real fur?

What are SpiritHoods Products made out of?

OEKO-TEX Certified

What is Tissavel and Premium Faux Fur?

Faux Fur Texture / Colors

What Is Fake Fur?

Faux Fur? Fake Fur? What are SpiritHoods made of?